Merton Flower Delivery T&Cs | Online Purchase Policy

Terms & Conditions for Flowers Merton Online Flower Delivery

Introduction

Welcome to Flowers Merton. These Terms & Conditions ("Terms") outline the rules and regulations for using our website and engaging in online flower delivery services in Merton and the surrounding areas. By placing orders for our flower arrangements, bouquets, plants, and related products through our website, you agree to abide by these Terms. If you do not accept these Terms, please refrain from placing an order.

These Terms are for all customers using our online flower delivery services across Merton and adjacent regions. Please read them carefully before placing your order.

Order Process

1. Product Selection: Browse our selection of flowers, plants, and related products available for delivery in Merton and surrounding areas. Each product is accompanied by a description, image, and price.

2. Order Placement: To place an order, select your chosen items, add them to your basket, and proceed to checkout. You will be required to provide accurate personal details, delivery addresses, and any special instructions to ensure correct and timely delivery.

3. Order Confirmation: Upon successful completion of the ordering process, you will receive an on-screen confirmation and a confirmation notification containing your order details. Please retain this for your records.

4. Order Acceptance: All orders are subject to acceptance and availability. Flowers Merton reserves the right to refuse or cancel orders where products are unavailable, there is an error in the product description or price, or if we are unable to deliver to the provided address. In such circumstances, you will be notified, and any payments made will be refunded in accordance with our policies.

5. Substitution Policy: Our florists strive to replicate each arrangement as depicted online. However, flowers and sundries are subject to seasonal availability. In the event of supply difficulties or unforeseen circumstances, we reserve the right to substitute goods of equal or greater value and similar style, maintaining the quality of your arrangement.

Payment Terms

1. Payment Methods: We accept the payment methods displayed during the checkout process on our website. Payment must be made in full at the time of ordering. Orders will not be processed until payment has cleared.

2. Pricing: All prices shown are inclusive of VAT (where applicable) and are quoted in British Pounds (GBP). Delivery charges, if applicable, are shown separately prior to order completion.

3. Payment Security: Our online transactions are processed through secure payment gateways to ensure the highest standards of payment security. We do not store full payment card details on our systems. Please refer to our Privacy Policy for details about how we handle your personal information.

Delivery

1. Delivery Area: We offer flower delivery services throughout Merton and nearby areas. All deliveries are subject to postcode verification. If your address falls outside our delivery area, we will promptly notify you and issue a refund if required.

2. Delivery Timing: We endeavour to deliver all orders on the requested date. Same-day orders are subject to product and delivery slot availability. Orders placed after the cut-off time may be dispatched the following day.

3. Delivery Instructions and Recipient Availability: When completing your order, please provide accurate delivery details and any relevant instructions (e.g., where to leave flowers if the recipient is unavailable). While we will make reasonable attempts to follow instructions, we cannot accept liability for incorrect or incomplete delivery information supplied by you.

4. Undelivered Orders: If no one is available at the delivery address and no alternative instructions are provided, we may leave the flowers with a neighbour or in a safe place, at our discretion. Failing this, a calling card will be left with instructions for collection or re-delivery. Additional charges may apply for unsuccessful delivery attempts requiring re-delivery.

5. Adverse Conditions: We cannot be held responsible for delays or failures to deliver arising from events beyond our reasonable control (including but not limited to adverse weather, strikes, or severe traffic disruption).

Changes, Cancellations, and Refunds

1. Order Amendments: Amendments to orders (such as changes to products, addresses, or delivery dates) must be requested as soon as possible before the scheduled delivery. We will make every reasonable effort to accommodate such requests but cannot guarantee all changes can be implemented after order confirmation.

2. Cancellations: Cancellations must be notified at least 24 hours before the scheduled delivery date. Please provide your order reference number when requesting a cancellation. Orders already prepared, dispatched, or delivered cannot ordinarily be cancelled, and refunds may not be available in these instances.

3. Refund Policy: If your order is cancelled in accordance with these Terms, or if we are unable to fulfil your order due to circumstances outlined above, a full refund will be issued to your original payment method. Refund processing times may vary depending on your bank or payment provider.

4. Faulty or Damaged Goods: We strive to ensure all flowers and products arrive in the best possible condition. Should your delivery be damaged or not as described, please notify us within 24 hours of receipt, providing clear details and, where possible, supporting photographs. We will review your claim and, if justified, offer a replacement bouquet or refund at our discretion.

Customer Responsibilities

1. Information Accuracy: You are responsible for ensuring all order and delivery information provided to us is accurate and complete. We accept no liability for failed deliveries or loss arising from incorrect or incomplete information supplied during the order process.

2. Accepted Uses: Our website and flower delivery service are for personal, non-commercial use only, unless a separate agreement is in place. Misuse or fraudulent use of our service may result in order cancellation and further action.

Our Liability

1. General: We are committed to providing high-quality flower delivery services in Merton and aim for customer satisfaction on every order.

2. Limitations: Except where required by law, Flowers Merton is not liable for:

Any loss or damage arising as a result of failed or late delivery caused by factors beyond our reasonable control;
Consequential losses, loss of profits, or indirect losses;
Loss or damage arising from reliance on information provided by, or actions of, third-party delivery partners;
Any inaccuracy or error in product descriptions or images on our website (all images are illustrative only).

Our maximum liability in respect of any order placed through our website is limited to the value of the order, including relevant delivery charges.

Intellectual Property

All content, designs, images, logos, and materials on the Flowers Merton website are the property of Flowers Merton or its licensors. You may not reproduce, copy, modify, distribute, or publicly display any content from our website without prior written consent.

Privacy and Data Protection

We are committed to protecting your privacy and handle your personal information securely and in compliance with current data protection laws. Please consult our Privacy Policy, available on our website, for detailed information regarding how we collect, store, and process your data.

Amendments to Terms & Conditions

We reserve the right to amend these Terms at any time without prior notice. The latest version will always be published on our website. Your continued use of our site and services constitutes acceptance of any such changes. It is your responsibility to review these Terms regularly prior to placing orders.

Governing Law and Jurisdiction

These Terms & Conditions and any contractual or non-contractual disputes arising under or in connection with them are governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to resolve any dispute arising under or relating to these Terms.

General Information

1. Severability: If any provision in these Terms is deemed invalid or unenforceable, it will not affect the validity of the remaining provisions.

2. Waiver: Any failure by Flowers Merton to enforce any rights or provisions of these Terms shall not constitute a waiver of those rights or provisions.

3. Entire Agreement: These Terms represent the entire agreement between you and Flowers Merton relating to your use of our online flower delivery services and supersede any prior agreements or communications.

Contacting Us

If you have any questions relating to these Terms & Conditions or require further clarification, please consult the FAQs on our website or use the online contact form. These Terms were last updated in June 2024.

These Terms & Conditions apply to all orders and customers of Flowers Merton, covering flower delivery within Merton and all surrounding areas.