Flowers Merton Accessibility Statement
Our Commitment to Accessibility
At Flowers Merton, we believe that every customer in the Merton community deserves an elegant and enjoyable online experience. Accessibility is a central part of our commitment to inclusivity, and we strive to ensure that all individuals, regardless of ability, can browse, select, and order beautiful flowers from Flowers Merton online with ease.
Accessibility Standards and Compliance
We follow the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, to guide the development and ongoing improvement of the Flowers Merton website. These standards help us create web content that is more accessible to a wide range of people, including those with visual, auditory, cognitive, and motor impairments. Our aim is to consistently meet or exceed WCAG 2.1 AA standards, so every customer can access the same information, features, and services without barriers and with confidence.
Screen Reader Compatibility
The Flowers Merton website is designed for seamless compatibility with popular screen readers and assistive technologies. All images are supplied with meaningful alternative text, navigation follows a logical order, and form fields include clear labels and instructions. This helps ensure that users who rely on screen readers can fully interact with our services, from browsing arrangements to placing an order for delivery in Merton and the surrounding areas.
High Contrast and Visual Accessibility
Understanding the needs of users with vision impairments, we employ a high-contrast design across the Flowers Merton site. Text is presented in easily readable font sizes and colors that stand out clearly against background elements. Buttons, links, and other interactive features are styled for visibility and clarity. We regularly review our color combinations and layout to maintain maximum readability and reduce the risk of information being overlooked or misunderstood.
Accessible Ordering for All Flowers Merton Customers
Our goal is to ensure that everyone in Merton can order Flowers Merton products online without difficulty or frustration. The ordering process has been designed with accessibility in mind, featuring simple navigation, clear step-by-step instructions, and form fields optimized for assistive technologies. Whether browsing our selection, adding products to the cart, or completing a purchase at checkout, all customers should have a seamless and stress-free experience.
Continuous Improvement and Feedback
Accessibility is an ongoing process at Flowers Merton. We regularly test our website with a variety of tools and users to identify areas for improvement. We appreciate the feedback of our customers and are always eager to learn how we can serve you better. If you encounter any issues accessing information or completing your order, or if you have suggestions for further enhancing accessibility, please reach out to our customer support team using the contact form provided on our website.
Contacting Us About Accessibility
Your experience is important to us. If you face any barriers on the Flowers Merton website or have questions regarding our accessibility features, we encourage you to contact our team. Our staff is trained to listen to accessibility concerns and will work to resolve any problems as quickly as possible. Your input ensures we continue improving our site for everyone in Merton and beyond.
